No Refund Policy

• Activation codes are non-refundable and non-exchangeable once issued, whether or not they have been used.
• A code is consumed when an account is created with it and cannot be reused or transferred to another account.
• Codes bought from unauthorized sellers are not covered. Report any invalid code from an authorized seller to support within 7 days of purchase.

• Successful loads are final. We cannot reverse load sent to a wrong mobile number or network entered by you.
• If a load fails and is not delivered by the network, the amount is credited back to your E-Load wallet — not to cash or your original payment method.
• E-Load wallet top-ups are non-refundable once verified and credited.

• Bills payments that have been posted to the biller are final. Disputes about the bill itself must be raised with the biller.
• If we reject a request before it is processed, the amount is returned to your NOVA balance.
• We are not responsible for late fees or disconnection caused by incorrect account details or late submission.

• The 10% withdrawal service charge is non-refundable once a payout is released.
• If a withdrawal is declined before release, the full requested amount is returned to the balance it came from.
• Payouts sent to the account details you provided are final. We cannot recover funds sent to a wrong or closed e-wallet account.

• Task and referral credits are promotional rewards with no purchase price and cannot be refunded or converted outside the platform rules.
• Voucher codes are single-use and non-refundable once redeemed.
• Credits obtained through violations of our Terms or Acceptable Use Policy may be forfeited without refund.

Closing your account, or suspension for a policy violation, does not entitle you to a refund of activation codes, fees or service charges. Legitimate balances that meet withdrawal requirements may still be requested, subject to review.

If you were charged twice or charged because of a system error on our side, contact support within 7 days with your transaction reference. Once verified, we will correct the error by crediting the affected amount back to your NOVA balance.

Email [email protected] with your username, the transaction reference, the date and a short description. We aim to reply within 3 business days.